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Ethics Channel

At Hermanos Sánchez Lafuente®, S.A. We firmly believe in the importance of promoting a safe, ethical, equal and trusting environment for all our employees, customers and partners in general. For this reason, we have implemented a solid ethics channel. A channel through which to report possible violations or irregularities in the organization, as described in Spanish Law 2/2023, of February 20, which regulates the protection of persons who report violations of regulations and the fight against corruption.

WHAT FACTS CAN BE REPORTED?

You can use the Ethical Channel to report any events that you believe may constitute a violation of legal regulations, the Code of Ethics or current internal regulations, such as:

  • Conduct related to fraud and corruption.
  • Behavior in relation to safety, health and hygiene at work.
  • Discrimination and harassment in the workplace.
  • Conduct related to information security, data protection and securities markets.
  • Anti-competitive practices.
  • Behavior that violates human rights or damages the environment.
  • Other possible criminal or administrative violations.

      • MAIN FEATURES:

      Confidentiality: We understand that confidentiality is essential to encourage people to make complaints. We ensure absolute confidentiality throughout the entire process and protect the identity of the complainant to the extent permitted by law. The option of anonymous reporting is included.

      Impartial investigation process: Once a complaint is filed, our team of experts will investigate the matter thoroughly, objectively and carefully in accordance with internal regulations and applicable laws. Throughout the entire process, the rights of those involved, the presumption of innocence, are respected.

      Protection from Retaliation: We will not tolerate any form of retaliation against bona fide whistleblowers. We are committed to protecting the rights and integrity of those who dare to report irregularities. We will take appropriate disciplinary action against anyone who retaliates against a whistleblower.

      Solution and Follow-up Action: Once the investigation is complete, we will take the necessary actions to resolve the identified issue and, where possible, take corrective action to prevent future violations. In addition, we are committed to keeping the complainant informed of the progress and resolution of their complaint whenever possible and permitted by law.

      HOW DO YOU SEND A MESSAGE?

      There are 2 possibilities.

      Using the Core Resol app:

      Core Resol app
      1. Download the Co-Resol app and accept notifications. It's free and available on the App Store and Google Play.
      2. Click the “Click” button and then enter the Lafuente code
      3. Select the channel button.
      4. Make your message as specific as possible. You can attach both images and documentation.
      5. Identify yourself or select the anonymity option. In any case, you must accept the privacy policy.
      6. Once you have completed these steps, you will receive a message confirming receipt of your click.
      7. Communication to track the click occurs over a secure chat (accessible via the chat button on the app's home screen) until it is closed.

      Via a website:

      Core Resol app

      You can access it via this link:https://co-resol.bcnresol.com/webclick

      1. Click the “Click” button and then enter the Lafuente code
      2. Select the channel button.
      3. Make your message as specific as possible. You can attach both images and documentation.
      4. Identify yourself or select the anonymity option. In any case, you must accept the privacy policy.
      5. In this case, you will be given a unique identification code and password, which you must save in order to maintain communication about the status of your click via a secure chat.
      6. Every time you want to know whether you have a new message in the chat or want to provide more information, to maintain confidentiality, you must enter this code and password on the home page using the “Previous Click Access” button.

      Important: This Ethical Channel is not an emergency service. This channel should not be used to report situations that pose an imminent threat. If you need assistance in such a situation, please contact your local authorities and use the channels provided.